McDonald’s McFlurry machine and its tendency to break down has been the inspiration for countless jokes and Twitter feuds, and now it could become the subject of a Federal Trade Commission investigation. The agency recently reached out to McDonald’s restaurant owners to collect more information on their experiences with the machines.
Why is the FTC looking into McFlurry machines, you ask? The answer may have something to do with the right to repair movement. President Biden ordered the agency to draft new rules to improve their devices independently at the start of July. Later that same month, the FTC made good on that order, voting unanimously.
By all accounts, McFlurry machines are a. Moreover, Taylor, the firm that makes them, is at the center of a legal battle over measures it uses to prevent restaurants from repairing the machines on their own. When a McFlurry machine breaks down, only a certified technician from Taylor can fix it, leading to long wait times. Those wait times have increased during the pandemic. A federal judge produces a diagnostic tool that threatens Taylor’s monopoly on repairs.
The FTC hasn’t opened a formal probe yet. “The existence of a preliminary investigation does not indicate the FTC or its staff have found any wrongdoing,” the agency said in the letter it sent out this summer, according to The Journal. However, it reportedly wants to know how often restaurant owners are allowed to work on the McFlurry machines independently.
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